Privacy Policy

This Privacy Policy explains what information Local Business Manager collects, how we use it, who we share it with, how long we keep it and the choices you have. It covers the website at localbusinessmanager.xyz and the Local Business Manager application.

1. Who we are

Local Business Manager is operated by New Age Solutions LLC, a limited liability company registered in Wyoming, USA, with its address at 30 North Gould Street, STE R, Sheridan, WY 82801, United States. New Age Solutions LLC is the data controller for personal information collected through this website and the application.

For privacy questions or requests, email privacy@localbusinessmanager.xyz.

2. What we collect

(a) Account data you give us. Your name, email address and company name when you request early access, contact us or create an account, and the names and emails of team members you invite.

(b) Google user data. When you sign in with Google and grant the https://www.googleapis.com/auth/business.manage scope, we obtain, through the Google Business Profile APIs and only for the profiles you own or manage and choose to connect:

• business profile information: name, address, phone number, hours, categories, services, attributes and photos;
• reviews and your replies to them;
• posts;
• performance metrics: impressions, calls, direction requests and website clicks;
• the list of locations you manage.

We also receive the email address of the Google account you connect, so we can show which account a connection belongs to.

(c) Rank-tracking data. Search ranking positions come from licensed third-party search data providers. This is public search-result data about businesses and keywords. It is not Google user data and is not obtained through your Google account.

(d) Usage and device data. Server logs, IP address, browser type, pages requested and the time of each request, used to operate and secure the service.

(e) Payment data. Payments are processed by Stripe. We receive the billing name, email, plan and the last four digits of the card. We never receive or store full card numbers.

3. How we use Google user data

We use Google user data only to provide and improve the user-facing features of Local Business Manager that you choose to use:

• to display your connected profiles, reviews, posts and metrics in the app;
• to publish replies, posts, photos and profile edits that you or your authorized team members approve;
• to monitor your profiles for changes you did not make, and restore your approved values, when you turn on profile protection;
• to generate reports for you and for the clients you designate;
• to send the alerts you opt into.

We do not use Google user data for advertising. We do not sell it. We do not use it to train general-purpose artificial intelligence or machine-learning models. We do not allow people to read it except where you ask us to for support, where it is necessary for security or to comply with the law, or where it has been aggregated and anonymised for internal operations.

4. Limited Use disclosure

Local Business Manager's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

The Google API Services User Data Policy is available at https://developers.google.com/terms/api-services-user-data-policy. A plain-language summary of how we use Google data is on our Google API Services disclosure page.

5. AI features

Some features can draft review replies or posts using artificial intelligence. They are off unless you turn them on. When you use them, the review text or the profile fields needed for the draft are sent to Anthropic (Claude), a third-party language-model provider, under a data-processing agreement. The provider does not use this data to train its models. A draft is never published until a person on your team approves it.

6. Sharing

We share personal information only with the service providers (sub-processors) that operate the service for us, under contracts that limit their use of it to providing their service to us:

We do not use a third-party analytics provider on this website.

If you are an agency, you may share reports with your clients. That is your decision and is governed by your agreement with them. We may also disclose information if the law requires it, to protect the rights and safety of our users or the public, or as part of a merger or sale of the business, in which case this policy continues to apply to the information transferred.

7. Storage and retention

Data is encrypted in transit and at rest. OAuth tokens are stored encrypted and are never shown to our staff.

• Google user data is kept while the Google connection is active, and is deleted within 30 days after you disconnect or delete your account.
• Performance snapshots are kept to show reporting history for as long as your account is active, unless you ask us to delete them.
• Backups are purged on a rolling basis within 90 days.
• Invoices and payment records are kept for as long as tax law requires.

8. Your controls

• Disconnect Google from the app settings, or remove access at https://myaccount.google.com/permissions. Access stops immediately.
• Ask for a copy of your data, or for its correction or deletion, by emailing privacy@localbusinessmanager.xyz.
• The full deletion process is described on our Data deletion page.

9. Legal bases, transfers, children, cookies and changes

Legal bases (EU and UK users). We process personal information to perform our contract with you, on our legitimate interest in operating and securing the service, with your consent where we ask for it (for example, connecting a Google account), and to meet legal obligations. You can ask to access, correct, delete, restrict or port your data, and you can object to processing or complain to your local data-protection authority.

International transfers. We are based in the United States and our service providers store data in the United States. Where we transfer personal data from the EU or UK, we rely on the appropriate safeguards, such as Standard Contractual Clauses.

California residents. You have the right to know what personal information we collect, to request its deletion or correction, and not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioural advertising.

Children. Local Business Manager is a business service and is not intended for anyone under 18. We do not knowingly collect information from children.

Cookies. This website uses only essential cookies. See our Cookie policy.

Changes. If we change this policy we will update the date at the top of this page, and we will notify account holders by email of any material change before it takes effect.

Contact. New Age Solutions LLC, 30 North Gould Street, STE R, Sheridan, WY 82801, United States. Email privacy@localbusinessmanager.xyz.